Frequently asked questions

Q. Do I purchase products directly from BestBuys.com?

No - BestBuys.com is not a store. BestBuys.com is a shopping search engine that helps you compare products, prices and stores online. Once BestBuys.com has found a store with the product you want, you can click on a link to go directly from our site to the online store, where you can learn more about the deal and, if you want, purchase the product.

Q. I cannot find the product I want on BestBuys.com. Can you help?

BestBuys.com has developed advanced search technology to help you find the product you are looking to buy. You can locate a product by using our search box or by clicking on the category tabs located at the top of every page.

Q. How does BestBuys.com choose which stores to list on its site?

BestBuys.com searches as many online stores as possible. Some stores pay us a fee for premium placement in our search results, but at any time, you can choose to sort your results alphabetically by store, from lowest to highest price, or by merchant ratings.

Q. Does BestBuys.com search stores that are close to my house?

At this time, we only search online stores. If you are trying to find a store near your house, we recommend that you go to that store's Web site and look for a store locator there or contact the merchant's customer support department.

Q. Can BestBuys.com help me find a repair shop or the address of my product's manufacturer?

BestBuys.com does not search for repair shops nor do we supply product manufacturer information. For assistance, we suggest you contact the merchant where you bought the product or search for the manufacturer's Web site for more information.

Q. Can BestBuys.com tell me how to install my new product, such as the new DVD player I just bought?

No. BestBuys.com can help you figure out which product to buy, but for installation information you need to contact the product manufacturer directly.

Q. I've lost my product manual. Can BestBuys.com help me get a new one?

You need to contact the manufacturer of the product to acquire a new manual.

Q. Is the computer memory that I am about to purchase compatible with my system?

BestBuys.com can help you locate products. However, to get specific assistance determining product compatibility, how to upgrade your system and other similar issues, you need to contact the product manufacturer or a merchant sales department.

Q. If I have a problem with the merchandise I've ordered, will BestBuys.com help me resolve it?

If you have a problem with the merchandise you've ordered, you need to contact the online store you ordered it from.